Terms of service

 

Yes. I would tailor Shopify’s general Terms of Service so they fit Skinwerx as a medical dermatology/medspa practice, especially because your online store may include skincare products, gift cards, prepaid services, packages, promotions, and potentially wellness-related products. The current template already establishes that purchases are directly with Skinwerx and that purchases are governed by your Refund Policy.

I would also remove the unfinished Shopify placeholders and add language separating website information from individualized medical advice. Here is a cleaner Skinwerx version:

SKINWERX TERMS OF SERVICE

Last Updated: August 27, 2026

OVERVIEW

Welcome to Skinwerx. The terms “Skinwerx,” “we,” “us,” and “our” refer to Skinwerx.

Skinwerx operates this website and online store, including the information, content, products, services, features, and tools available through the website (collectively, the “Services”). Our online store is powered by Shopify.

By visiting our website, using our Services, creating an account, or making a purchase, you agree to these Terms of Service and our Privacy Policy. If you do not agree with these Terms, please do not use our website or Services.

1. ELIGIBILITY & ACCOUNT INFORMATION

By using this website or making a purchase, you represent that you are at least the age of majority in your state of residence or otherwise have the legal authority necessary to enter into a transaction with Skinwerx.

You agree to provide accurate, current, and complete information when making a purchase or creating an account.

You are responsible for maintaining the confidentiality of your account credentials and for activity occurring through your account.

2. PRODUCTS & SERVICES

Skinwerx makes reasonable efforts to accurately display and describe products and services available through our website. However, product packaging, colors, appearance, ingredients, availability, pricing, and other details may change.

Skinwerx reserves the right to:

  • Change or discontinue products or services at any time;

  • Limit quantities available for purchase;

  • Correct pricing or description errors;

  • Refuse or cancel an order when reasonably necessary; and

  • Modify products, services, promotions, or pricing without prior notice.

Purchasing a treatment or service online does not guarantee that you are medically or clinically eligible to receive that treatment.

Certain Skinwerx services require an appropriate consultation, medical evaluation, consent, or provider approval before treatment.

3. MEDICAL & AESTHETIC SERVICES

Information provided through the Skinwerx website, online store, social media, emails, or other electronic communications is provided for general informational and educational purposes and is not a substitute for individualized medical advice, diagnosis, or treatment.

Purchasing, viewing, or requesting information about a medical or aesthetic service does not establish that a particular treatment is appropriate for you.

Treatment recommendations and eligibility are determined by the appropriate Skinwerx provider following any evaluation or consultation required for that service.

Results from medical, cosmetic, aesthetic, and wellness treatments vary between individuals. Skinwerx does not guarantee specific treatment results.

In the event of a medical emergency, call 911 or seek immediate emergency medical attention. Do not use the website or online store for emergency medical concerns.

4. ORDERS & PURCHASES

When you submit an order, you are making an offer to purchase the selected product or service.

Skinwerx reserves the right to accept, decline, modify, or cancel an order when reasonably necessary, including in cases involving pricing errors, product availability, suspected fraud, unauthorized transactions, or other circumstances affecting our ability to fulfill the order.

Please review your order carefully before submitting payment.

5. ALL SALES FINAL / REFUND POLICY

ALL SALES ARE FINAL.

Unless otherwise required by applicable law, Skinwerx does not provide refunds, returns, or exchanges for purchases made through our online store, including:

  • Skincare or retail products;

  • Gift cards;

  • Prepaid treatments or services;

  • Treatment packages;

  • Promotional or discounted purchases;

  • Membership-related purchases or credits; and

  • Other products or services purchased through the Skinwerx online store.

Please carefully review your purchase before completing checkout.

Gift cards, account credits, prepaid services, packages, and promotional purchases have no cash value and are non-refundable, except where otherwise required by law.

If you receive a damaged, defective, or incorrect physical product, please contact Skinwerx promptly so we can review the issue. Skinwerx may request photographs of the product and packaging.

Our complete Refund Policy is available on our website.

6. APPOINTMENTS & PREPAID SERVICES

Purchasing a service online does not automatically reserve an appointment unless expressly stated during checkout.

Appointments remain subject to Skinwerx scheduling availability and applicable scheduling, cancellation, rescheduling, deposit, and no-show policies.

Prepayment for a service does not guarantee that a particular treatment will be medically appropriate for you.

If a provider determines that you are not an appropriate candidate for a purchased treatment, Skinwerx will determine the appropriate resolution consistent with applicable law and Skinwerx policies.

7. PRICING, PROMOTIONS & BILLING

Prices, promotions, discounts, and special offers may change without notice.

The price applicable to your purchase will generally be the price displayed at checkout when your order is submitted.

Online pricing may differ from pricing available in the Skinwerx office.

Promotional offers may have separate eligibility requirements, expiration dates, exclusions, provider restrictions, or other conditions.

Unless specifically stated otherwise, promotions and discounts cannot be combined with other offers, discounts, memberships, or promotional pricing.

You agree to provide accurate billing and payment information and represent that you are authorized to use the payment method submitted.

8. SHIPPING & DELIVERY

Shipping and delivery dates are estimates and are not guaranteed.

Skinwerx is not responsible for delays caused by shipping carriers, weather, incorrect shipping information supplied by the customer, or circumstances outside of our reasonable control.

Customers are responsible for providing a complete and accurate shipping address.

Please contact Skinwerx if an order arrives damaged or if you receive an incorrect product.

9. GIFT CARDS

Skinwerx gift cards are non-refundable and may not be redeemed for cash except where required by applicable law.

Gift cards should be treated like cash. Skinwerx is not responsible for unauthorized use of a gift card to the extent permitted by law.

Additional restrictions may apply and will be disclosed when applicable.

10. THIRD-PARTY PRODUCTS & LINKS

Our website may contain links, services, applications, or content provided by third parties.

Skinwerx is not responsible for the content, privacy practices, availability, products, services, or policies of third-party websites.

Any interaction with a third-party website or service is subject to that third party's terms and policies.

11. SHOPIFY

The Skinwerx online store is powered by Shopify.

Shopify provides technology that allows Skinwerx to operate its online store; however, purchases made through the Skinwerx store are transactions directly between you and Skinwerx.

Shopify is not the seller or provider of Skinwerx products, medical services, aesthetic treatments, or other services.

12. PRIVACY

Information collected through our website and online store is handled in accordance with our applicable Privacy Policy.

Certain information may also be collected and processed by Shopify and other service providers used to operate our website and online store.

Please review our Privacy Policy for additional information regarding how information collected through the website is handled.

Do not use general website or online-store forms to submit urgent medical concerns or sensitive medical information unless the form is specifically designated by Skinwerx for that purpose.

13. INTELLECTUAL PROPERTY

Skinwerx website content, including our name, logos, photographs, graphics, text, videos, designs, branding, and other original materials, is owned by or licensed to Skinwerx and may be protected by applicable intellectual property laws.

Content may not be copied, reproduced, distributed, modified, republished, or commercially used without prior written authorization from Skinwerx, except as otherwise permitted by law.

14. PROHIBITED USES

You may not use the Skinwerx website or Services:

  • For unlawful or fraudulent purposes;

  • To violate applicable laws or regulations;

  • To infringe upon the rights of Skinwerx or another party;

  • To submit false or misleading information;

  • To interfere with website security or functionality;

  • To introduce malicious software or code;

  • To collect another person's information without authorization; or

  • To attempt unauthorized access to any portion of our website, accounts, or systems.

Skinwerx reserves the right to restrict or terminate access to the Services when misuse is suspected.

15. ERRORS & INACCURACIES

Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions involving pricing, product descriptions, promotions, availability, shipping, or other information.

Skinwerx reserves the right to correct errors, update information, or cancel affected orders when reasonably necessary.

16. DISCLAIMER OF WARRANTIES

To the fullest extent permitted by applicable law, the website and online Services are provided on an “as is” and “as available” basis.

Skinwerx does not guarantee that the website will always be uninterrupted, error-free, or completely secure.

Nothing contained on this website constitutes a guarantee regarding the outcome or effectiveness of a medical, cosmetic, aesthetic, or wellness treatment.

17. LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, Skinwerx and its owners, providers, employees, contractors, affiliates, and service providers will not be liable for indirect, incidental, special, punitive, or consequential damages arising from use of the website or online Services.

Nothing in these Terms is intended to waive or limit rights or liabilities that cannot legally be waived or limited under applicable law.

18. INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify and hold harmless Skinwerx and its owners, employees, contractors, affiliates, and service providers from third-party claims arising from your unlawful use of the Services, your violation of these Terms, or your violation of another person's rights.

19. SEVERABILITY

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the fullest extent permitted by law or severed as necessary.

The remaining provisions will continue in full force and effect.

20. CHANGES TO THESE TERMS

Skinwerx reserves the right to update or modify these Terms of Service from time to time.

The most current version will be posted on our website with the applicable effective or updated date.

Your continued use of the website after changes become effective constitutes acceptance of the revised Terms to the extent permitted by applicable law.

21. GOVERNING LAW

These Terms and your use of the Skinwerx website will be governed by applicable federal law and the laws of the State of Texas, without regard to conflict-of-law principles.

Any dispute will be subject to the courts having appropriate jurisdiction over Skinwerx, unless otherwise required by applicable law.

22. CONTACT INFORMATION

Questions regarding these Terms of Service, online purchases, or Skinwerx policies may be directed to:

Skinwerx
Arlington, Texas
Email: frontdesk@skinwerx.com
Phone: 817-765-7546
Address: 7911 Valcasi Dr. STE 200. Arlington, TX, 76001

By accessing the Skinwerx website or completing a purchase through our online store, you acknowledge that you have read and agree to these Terms of Service and the policies incorporated into them.